Safeway Reviews

Safeway.com offers a range of grocery products with prices that vary depending on the item. For instance, the most expensive item on their menu is Fried Chicken, priced at $8.99, while the cheapest is Jojo Potato Wedges, costing $0.97. The average price across all items is about $4.35. Customers can benefit from promotions like $20 off plus free delivery on their first order when spending $75 or more. Additionally, Safeway provides a FreshPass subscription service, which includes perks such as discounted delivery and pickup fees, making the shopping experience more affordable. The final price for orders will be calculated on the designated fulfillment date, ensuring customers pay for the most current pricing.

Safeway.com is known for its wide array of grocery products and services. Among the popular products are seasonal produce, meat & seafood, and bakery items. Services that attract customers include grocery delivery, which is available 7 days a week, and DriveUp & Go™, offering convenience for those on the move. Additionally, Safeway provides FreshPass®, a subscription service that offers unlimited free delivery and other benefits. For those looking to save, Safeway features promotions and digital coupons, and even has services like in-store banking and money transfers through Western Union for added convenience.

Safeway.com offers a variety of payment methods to cater to different customer preferences. Customers can make purchases using cash, debit cards with PIN numbers, and most major credit cards including Visa, MasterCard, Discover, and American Express. For a touchless experience, Apple Pay, Android Pay, and Samsung Pay are accepted. Additionally, payments can be made with personal or store branded gift cards. Safeway also provides a DirectPay service, allowing customers to link their bank account information to their digital wallet for convenient transactions.

Safeway.com's return policy allows most unopened and unused items to be returned within 90 days from the date of purchase for a full refund or exchange. All returns must include proof of purchase such as a receipt or packing slip, and the original packaging must be intact. For items that are perishable or otherwise time-sensitive, it is advisable to return them as soon as possible to avoid complications. As for the shipping policy, Safeway offers grocery delivery and DriveUp & Go™ pickup services. The shipping policy includes options for same-day delivery and scheduled delivery to provide convenience for customers. There are also promotions available, such as free delivery on the first order when certain conditions are met.

Common complaints about Safeway.com include issues with customer service, problems with digital coupons not being properly applied or redeemed, and difficulties with phone number services. Customers have expressed dissatisfaction with the management and the handling of their concerns, mentioning that the company does not seem to care about resolving the issues. There are also grievances about the parking lot being taken over by non-customers, making it difficult for actual customers to park and access the store. Furthermore, some customers feel that the company's policies and systems may be trying to scam them, especially in relation to digital coupons and advertised discounts. Complaints also extend to the online customer service experience, with reports of long wait times and unhelpful interactions when attempting to resolve issues.

Safeway is consistently ranked as one of the most expensive grocery store chains in the United States. On average, Safeway's prices are about 13% higher compared to low-cost leaders like Walmart Supercenter and WinCo Foods. Factors contributing to the higher prices at Safeway include higher labor costs due to a unionized workforce, which results in higher wages and benefits for employees. Additionally, Safeway focuses on providing a high-quality store experience and good customer service, which also contributes to higher operational costs. Compared to other grocery stores, Safeway's prices averaged about 32% higher than Walmart, 26% higher than Food Lion, 17% higher than Target, and 7% higher than stores like Giant, Harris Teeter, and Wegmans.